Terms & Conditions

1. Agreement To Terms

By accessing or using Total Tradesmen, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy where applicable to the website.

These Terms apply between you and Innowave Systems Ltd.

2. Service Description

Total Tradesmen is a cloud-based job management platform designed for trade businesses to manage jobs, customers, quotes, scheduling, invoices, forms, certificates, payments and communications.

We provide the software as a service (“SaaS”).

3. Your Account

You must provide accurate and up-to-date information when creating and using your account.

You are responsible for:

• maintaining the confidentiality of your login details
• all activity carried out under your account
• ensuring that anyone using your account is authorised to do so
• ensuring that information provided through the platform is accurate and lawful

You must notify us if you believe your account or login details have been accessed without authorisation.

We may suspend or restrict accounts that breach these Terms or where necessary to protect the platform, our users or our systems.

4. Subscription, Trial & Payment

Total Tradesmen is offered on a subscription basis.

A 14-day free trial, with no payment card required, may be available to new users depending on plan eligibility and any promotional terms that apply.

At the end of a free trial, you may choose to subscribe to a paid plan. If you do not subscribe, access to paid features may be restricted or removed.

Subscription fees and other charges are shown exclusive of VAT unless we state otherwise. Where VAT is chargeable, it will be added at the applicable rate and shown on your invoice or receipt.

You are responsible for any taxes that apply to your use of the service, other than taxes based on our income.

Payments are processed securely through third-party payment providers, including Stripe. We do not store full payment card details.

We may change our subscription prices from time to time. Where a price change affects an existing subscription, we will provide reasonable notice before the new price takes effect.

Payment Card And Sensitive Payment Information

You must not enter, upload, store or otherwise submit full payment card details or other prohibited payment credentials into fields, notes, forms, attachments, customer records, job records or other areas of Total Tradesmen that are not specifically provided for secure payment processing.

Where payment functionality is provided, payment card information must only be entered through the designated secure payment interface provided by Total Tradesmen or its authorised payment provider.

Total Tradesmen may use technical controls, validation, filtering and other safeguards designed to prevent or restrict the entry or storage of prohibited payment card information within the platform.

You remain responsible for the information you enter, upload or otherwise submit to Total Tradesmen and must not attempt to bypass, disable or circumvent any controls designed to prevent the submission or storage of prohibited payment information.

Where payment processing is provided through a third-party payment provider, including Stripe, payment card information is handled in accordance with the relevant provider’s systems, terms and privacy practices.

You must not use Total Tradesmen to store or process payment card information outside the payment functionality specifically provided for that purpose.

5. Cancellation

You may cancel your subscription at any time through your account settings, where this functionality is available.

Cancellation will normally take effect at the end of your current billing period.

You will continue to have access to the relevant paid features until the end of the billing period unless otherwise stated.

No refunds are provided for partial billing periods unless required by law or otherwise agreed by us.

Cancellation does not remove any outstanding payment obligations incurred before the cancellation takes effect.

6. Acceptable Use

You agree not to:

• use Total Tradesmen for unlawful purposes
• attempt to gain unauthorised access to the platform, systems or data
• upload malicious code, viruses or harmful content
• reverse engineer, decompile or attempt to reproduce the platform
• copy, resell, sublicense or commercially exploit the platform outside the permissions granted under these Terms
• interfere with the security, integrity or operation of the platform
• attempt to access another user’s account or data without permission
• use the platform to send spam, fraudulent communications or other unlawful messages
• upload or process information that you do not have the right to use
• use the platform in a way that could damage, overload or interfere with the service or other users

We may suspend or restrict access where we reasonably believe that these Terms have been breached or that use of the platform presents a security, legal or operational risk.

7. Your Data

Your business data, including customers, jobs, quotes, invoices and other information you upload to Total Tradesmen, remains your property.

We do not sell your data.

We process and store your data as necessary to provide, maintain and secure the service, comply with our legal obligations, and provide optional features that you choose to use, as described in our Privacy Policy.

Where you choose to participate in features such as Trade Partners, information you specifically choose to make available may be displayed to other Total Tradesmen users in accordance with your settings and these Terms.

You are responsible for ensuring that you have the appropriate rights, permissions and lawful basis to upload and process personal or business information through Total Tradesmen.

We may perform backups of your data for security, recovery and business continuity purposes.

8. Trade Partners

Total Tradesmen may provide an optional Trade Partners feature that allows users to discover and connect with other trade businesses using Total Tradesmen.

Participation in Trade Partners is entirely optional.

You can enable or disable your Trade Partner listing at any time through your account settings. There is no requirement to participate in Trade Partners in order to use Total Tradesmen or any other part of the platform.

When you enable your Trade Partner listing, information that you choose to make available may be displayed to other Total Tradesmen users to help them find relevant trade businesses and potential business connections.

You may also have the option to indicate whether you are available to receive job requests from other Trade Partners. This setting may be enabled or disabled at any time.

Where available, enabling the ability to receive job requests may require your Trade Partner listing to be visible to other users.

Job requests sent through Trade Partners are opportunities to connect or discuss potential work. Sending or receiving a job request does not create an obligation to accept work, provide services or enter into a contract with another user.

Any agreement for work, payment, services or other commercial activity is solely between the relevant users. Total Tradesmen is not a party to that agreement.

Total Tradesmen does not guarantee that users will receive job requests, work, referrals, leads or other business opportunities through Trade Partners.

You are responsible for ensuring that information provided through your Trade Partner profile is accurate, lawful and does not infringe the rights of any third party.

You are also responsible for how you respond to and deal with job requests received through Trade Partners.

You must not use Trade Partners to send spam, fraudulent requests, misleading information or requests that breach applicable laws.

We may remove or restrict a Trade Partner listing or job request where we reasonably believe that it breaches these Terms, contains misleading or inappropriate information, or may negatively affect the platform or its users.

9. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free access.

The service may be temporarily unavailable or affected by:

• scheduled maintenance
• emergency maintenance
• software updates
• technical issues
• security incidents
• internet or telecommunications failures
• failures or interruptions affecting third-party providers

The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law.

10. Third-Party Services

Total Tradesmen relies on third-party services and integrations, which may include:

• Stripe for payment processing
• Microsoft Azure for hosting and infrastructure
• Twilio for SMS services
• SendGrid for email delivery
• Xero and other third-party services where integrations are available

Your use of third-party services may also be subject to the relevant provider’s own terms and conditions.

We are not responsible for downtime, interruptions or failures caused by third-party services outside our reasonable control.

Where a third-party integration is enabled, you are responsible for ensuring that you have the appropriate permissions and authorisations to connect your account and data to that service.

11. Intellectual Property

All software, source code, design, branding, content, interfaces, systems and other intellectual property forming part of Total Tradesmen remain the property of Innowave Systems Ltd or our relevant licensors.

Nothing in these Terms transfers ownership of our intellectual property to you.

Subject to these Terms and your payment obligations, we grant you a limited, non-exclusive, non-transferable licence to access and use Total Tradesmen during your active subscription or trial period for your internal business purposes.

You must not copy, modify, distribute, sell, sublicense or commercially exploit any part of Total Tradesmen except where expressly permitted by us.

You retain ownership of content and business data that you upload to the platform, subject to the rights necessary for us to provide the service.

12. Communications

Where you use features that allow you to send emails, SMS messages, forms, certificates or other communications through Total Tradesmen, you are responsible for the content of those communications and for ensuring that your use complies with applicable laws and regulations.

This includes ensuring that you have the necessary permissions or lawful basis to contact customers, suppliers, contractors and other recipients.

You must not use Total Tradesmen to send unlawful, fraudulent, misleading, abusive or unsolicited communications.

Third-party communication providers may apply their own usage limits, policies, charges and restrictions.

13. Limitation Of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, to the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunities, goodwill or anticipated savings.

We are not responsible for losses arising from your misuse of the platform, inaccurate information provided by you, third-party services, or actions taken by other Total Tradesmen users.

Subject to any liability that cannot legally be limited, our total aggregate liability arising out of or in connection with your use of Total Tradesmen shall not exceed the total amount you paid to us for the service during the 12 months immediately preceding the event giving rise to the claim.

14. Suspension And Termination

We may suspend or terminate access to your account where:

• you materially breach these Terms
• you fail to pay amounts due
• your use creates a security or legal risk
• you use the platform unlawfully
• suspension or termination is reasonably necessary to protect the platform or other users

Where reasonably practicable, we will provide notice before suspension or termination unless immediate action is necessary.

You may stop using the service and cancel your subscription in accordance with these Terms.

Termination does not affect rights or obligations that arose before termination.

15. Changes To The Service Or Terms

We may update or modify Total Tradesmen from time to time, including adding, changing or removing features.

We may also update these Terms where reasonably necessary to reflect changes to the service, legal requirements, security requirements or business operations.

Where changes are material, we will provide reasonable notice where appropriate.

Your continued use of Total Tradesmen after updated Terms take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you have any questions about these Terms, please contact us:

Innowave Systems Ltd
Trading as Total Tradesmen

Email: support@totaltradesmen.uk

Website: www.totaltradesmen.uk