Privacy Policy

1. Who we are

Total Tradesmen is a product of Innowave Systems Ltd, registered in England and Wales. We are the data controller for personal data collected through our platform and website.

Contact: support@totaltradesmen.uk | 0800 118 2137

2. What data we collect

We collect:

• Account data: name, email, phone number, company details
• Business data: customers, jobs, invoices and suppliers you create in the platform
• Payment data: billing information processed securely via Stripe
• Technical data: IP address, browser type, device information and usage analytics
• Communications: support emails and enquiries you send to us

3. How we use your data

We use your data to:

• Provide and improve the Total Tradesmen platform
• Process your subscription and billing
• Send service related communications
• Provide customer support
• Comply with legal obligations

4. Data storage and security

All data is stored on Microsoft Azure servers located in the United Kingdom. We implement enterprise-grade security including encryption at rest, encryption in transit, daily automated backups and role-based access controls. Your data never leaves the UK or EEA.

5. Your rights

Under UK GDPR you have the right to access, correct, delete, port and object to the processing of your personal data. Contact us at support@totaltradesmen.uk to exercise any of these rights.

6. Third party services

We use:

• Stripe: payment processing (PCI DSS Level 1 certified)
• Xero: optional accounting integration
• Twilio: optional SMS notifications
• SendGrid: transactional email delivery
• Microsoft Azure: cloud infrastructure (UK data centres)

Our marketing website may also use analytics and advertising tools (such as Google Analytics, Hotjar, Google Ads, and Meta) when you consent. See our Cookie Policy for details and to manage your choices.

7. Complaints

If you believe we have not handled your data correctly, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.